Learning Center


Thought of the Day -  How to Cut the Call Center Cord...

May 31, 2019
With the release of Enbase Dashboard Callout Alarm Acknowledgement functionality, Detechtion shifted from a one-way notification system to one that can be configured to escalate alarms through a defined hierarchy until the alarms are acknowledged or the highest escalation level has been reached.  This functionality removes the need to rely on a call center to review all alarms that come in and decide when and who the calls should be routed to and whether and when they should be escalated. 
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